We're here to help. Haveo is a small team, but we read every message.
Email UsEverything you write lives on your phone. Delete the app and it is gone — we have no copy to delete, because we never had one. Individual events, notes, chats and contacts can be deleted inside the app.
When you ask Haveo for something, what you typed goes to Anthropic, who write the reply — along with the event you are prepping for and any file you attach. Rehearsing out loud sends that event’s saved intro, pitch and talking points too, so the practice partner asks about your real situation. Talking to Haveo also sends your next event and a few short lines you wrote in earlier chats, so it can pick up where you left off. Opening an event page sends that event’s details once, to write the “what to expect” list. When a chat with Haveo ends, it is sent once more so Haveo can keep a few short notes about you on your phone — you can see and delete them in Profile. Those two are the only things sent without you tapping anything, and neither happens if the AI is switched off. When it reads a reply out loud, that one sentence goes to OpenAI, who make the voice. Neither company uses it to train their AI, and both delete it within about 30 days. The Privacy Policy lists exactly what is sent for each feature.
Profile > AI > Let Haveo answer, switched off. The chat, the file reading and the spoken voice stop straight away. Everything that runs on your phone alone — your events, notes, cheat sheet and reflections — keeps working exactly as before, and nothing you have saved is deleted.
The feature counts below are separate and keep running. They carry no words, so there is nothing of yours in them to stop.
Haveo counts which features get opened — that a chat was started, that a cheat sheet was finished — so we can tell which parts help and which nobody uses. Twenty-two fixed names, and nothing else: never what you typed, never an event name, never a person’s name. They go to a company called PostHog, with a random number made fresh each time you open the app and never written down, so the counts cannot be joined up into a person.
This runs whether or not the AI is switched on, because it sends no words — there is nothing in it to agree to. Apple already tells us how many people download Haveo and how many come back; Apple can’t tell us which features they use, and that is the only gap these counts fill. The Privacy Policy says the same in full.
Check your internet connection — the AI features need one. If it still does not work, close the app and open it again. If Haveo is switched off in Profile, it will say so rather than answer.
If you are on an older version of the app, the spoken voice may be silent until you update — the conversation still works as text, and updating brings the voice back. Otherwise, check your ringer and volume, and that Haveo is switched on in Profile.
Thank you! Email us at haveoapp@gmail.com with a description of what happened. Screenshots help a lot.